As a Junior Cloud and Infrastructure Engineer, you will be the backbone of our technical operations. You will play a dual role: ensuring our customers’ digital assets are shielded through our offerings and maintaining the high-performance cloud infrastructure that powers them. This is a "hands-on" role perfect for a fresh graduate or someone with up to 3 years of experience who is eager to touch every part of the tech stack.
Streamline & Automate Agency Workflows: Sit with our creative, digital marketing, and multimedia production teams. Map out exactly where time is being lost to manual execution, and build modern automations to completely eliminate it.
Architect with Low-Code & Cloud Integrations: Act as our ultimate power user and systems architect for platforms like Claude and Perplexity. You will chain workflows together, connect software APIs, handle webhooks, and integrate our tool stack seamlessly into Slack, Notion, our internal databases, and client CRMs.
Own and Optimize the Agency Tech Stack: Take full operational ownership of our agency's toolkit. You will manage, optimize, and streamline access, templates, and pipelines across:
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The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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