Assist in handling product, order, and customer inquiries across e-commerce platforms and social media channels (Facebook, Instagram, TikTok) under guidance.
Support the team in managing customer leads and interactions in the CRM system, ensuring proper documentation and follow-ups.
Help with sales-related tasks, including supporting lead tracking, sales funnel activities, and post-sale follow-ups.
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Write and edit product content that will be published on e-Commerce websites/portals.
Set standards, systems, and best practices for new product listings, content creation, monthly promotional campaign, distribution, and maintenance.
Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
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Manage and oversee daily operations of the company’s Amazon Seller Central account, including product listings, inventory, pricing, and order management.
Create, update, and optimize product listings, including titles, descriptions, images, keywords, and product specifications to improve visibility and conversion.
Monitor sales performance, traffic, conversion rates, inventory levels, and other key marketplace KPIs.
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Drive the strategic end-to-end setup and launch of official flagship stores across major marketplaces (Lazada, Shopee, TikTok Shop), ensuring platform compliance while establishing best-practice operational frameworks.
Oversee catalog management and SEO strategy, optimizing bulk uploads, attribute settings, and content scores to maximize product search visibility, CTR, and conversion rates.
Strategize and execute technical campaign configurations, setting competitive pricing, stock allocations, and high-converting promotional mechanics like vouchers and add-on deals within Seller Centers.
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Drive the strategic end-to-end setup and launch of official flagship stores across major marketplaces (Lazada, Shopee, TikTok Shop), ensuring platform compliance while establishing best-practice operational frameworks.
Oversee catalog management and SEO strategy, optimizing bulk uploads, attribute settings, and content scores to maximize product search visibility, CTR, and conversion rates.
Strategize and execute technical campaign configurations, setting competitive pricing, stock allocations, and high-converting promotional mechanics like vouchers and add-on deals within Seller Centers.
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Execute the setup and QA of marketing-initiated promotions on the .com site, ensuring accuracy and functionality.
Manage the searchability of the company’s SKUs, categories and brands across all touchpoints on the website.
Manage the personalisation of the website, leveraging on personalisation SaaS to feature personalised content and develop and execute strategies for product recommendation widgets, identifying high opportunity placements across website pages to drive conversion.
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Execute the setup and QA of marketing-initiated promotions on the .com site, ensuring accuracy and functionality.
Manage the searchability of the company’s SKUs, categories and brands across all touchpoints on the website.
Manage the personalisation of the website, leveraging on personalisation SaaS to feature personalised content and develop and execute strategies for product recommendation widgets, identifying high opportunity placements across website pages to drive conversion.
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