Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
Develop and execute comprehensive digital marketing strategies across various platforms (social media, search engines, email) to drive brand awareness, engagement, and sales for luxury goods.
Provide comprehensive administrative support to the management team and other departments, including managing calendars, scheduling meetings, and preparing correspondence.
Provide administrative support to Account Managers, source for products, prepare quotation, follow up with customers, process purchase orders, arrange billing and delivery
Host live streaming sessions on social media platforms to showcase home linen and bedding products, demonstrating their features and benefits to potential customers.
Lead the development and execution of integrated marketing strategies across e-commerce platforms (Website, Shopee, TikTok Shop) to drive revenue growth and brand visibility.