Assist the sales team in managing customer inquiries, quotes, and order processing to ensure smooth transaction flow.
Coordinate with the marketing department to create and update product listings on e-commerce platforms, including writing compelling descriptions and uploading high-quality images and videos.
Utilize photo and video editing skills, including proficiency in Canva and Adobe Photoshop, to enhance product visuals for online and offline marketing materials.
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Draft detailed creative briefs for graphic designers and video editors, defining visual styles, hooks, and formats optimized for ad performance.
Write persuasive, high-converting ad copy in English, alongside strong written fluency in Chinese (Mandarin) and Malay to capture diverse localized audience segments.
Collaborate with design teams to ensure ad creative aligns with platform best practices and brand identity.
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Digital Marketing
Performance Marketing
Media Buying
Ad Copywriting
Meta Ads Manager
Google Ads
TikTok Ads Manager
LinkedIn Campaign Manager
Shopify
Shopee
Lazada
WooCommerce
Magento
Klaviyo
Mailchimp
Google Analytics 4
ROAS
CTR
CPC
CPA
CPM
LTV
CAC
Data Interpretation
Communication
Provide comprehensive administrative and logistical support to the sales team, ensuring smooth daily operations and efficient workflow.
Manage and organize sales documentation, including proposals, contracts, and customer records, maintaining accuracy and accessibility.
Coordinate sales activities and schedules, including booking appointments, managing calendars, and arranging travel logistics for sales representatives.
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Brand Positioning & Credibility — Own DaboBox, DaboRewards and JoomTry market positioning and ensure all messaging, campaigns, and content reinforce a consistent, credible brand identity.
Paid Performance Marketing — Own lead generation strategy and budget across paid channels; responsible for cost-per-lead efficiency and campaign ROI.
Marketing Collateral & E-Commerce Channel — Oversee execution across Shopee, TikTok Shop, and other e-commerce channels, including the Marketing Coordinator's day-to-day output.
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Design, develop, and deploy new features for a B2B e-commerce platform, working closely with a dedicated Product Manager to translate business requirements into scalable solutions.
Build recommendation, personalization, and customer targeting features to enhance user experience, customer retention, and sales performance.
Develop integrations between the e-commerce platform, CRM (HubSpot), and external systems while ensuring data accuracy and seamless operations.
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What You Will Learn, Discover & Explore During Your Internship at Desince:
• Master Real-World E-Commerce Store Operations: Learn the ins and outs of managing backend systems for high-volume marketplace stores (TikTok Shop & Shopee), from product merchandising to setting up online store promotions.
• Explore Data-Driven E-Commerce Analytics: Understand how to analyze daily sales data using Microsoft Excel, uncover key performance metrics (GMV, customer traffic, conversion rates), and track best-selling fashion trends.
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Brand Positioning & Credibility — Own DaboBox, DaboRewards and JoomTry market positioning and ensure all messaging, campaigns, and content reinforce a consistent, credible brand identity.
Paid Performance Marketing — Own lead generation strategy and budget across paid channels; responsible for cost-per-lead efficiency and campaign ROI.
Marketing Collateral & E-Commerce Channel — Oversee execution across Shopee, TikTok Shop, and other e-commerce channels, including the Marketing Coordinator's day-to-day output.
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Marketplace & E-Commerce Visuals: Create high-converting covers, promotional banners, and campaign layouts for TikTok Shop, Shopee, Lazada, and Easy.com.my.
High-Impact Marketing Assets: Craft viral-ready social media creatives, ad visuals (FB, IG, RED/小红书), and brand collateral across our 4 group ventures.
Print & Production Design: Prepare, check, and optimize technical print-ready files (bleed, CMYK, resolution) for our digital printing business.
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Adobe Creative Suite (Photoshop
Illustrator
InDesign)
Canva
AI tools (Midjourney
Canva Magic Studio
Photoshop AI)
Graphic Design
Multimedia
E-Commerce & Ad Sense
Print Knowledge
Plan weekly and monthly short-form video content according to campaign schedules, product priorities, current TikTok trends, and livestream requirements.
Develop compelling opening hooks, product-focused content angles, soft-selling scripts, and clear CTA lines to encourage traffic, engagement, and conversions.
Edit short-form videos with suitable pacing, subtitles, music, transitions, product highlights, and formats optimized for each platform.
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Support customers across SEA official e-commerce platforms, handling enquiries related to products, orders, payments, delivery, returns, refunds, and exchanges.
Deliver professional and timely customer support through email, live chat, and other service channels.
Manage and follow up on order, delivery, return, and refund cases to ensure timely resolution.
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Host engaging and dynamic live streaming sessions to showcase products and promotions, ensuring a high level of audience interaction and participation.
Develop and execute creative content strategies for live streams, including scriptwriting, segment planning, and visual merchandising to maximize product appeal.
Build and nurture a strong online community by actively engaging with viewers in real-time, responding to comments and questions, and fostering a positive and interactive environment.
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