Bachelor’s Degree in Biotechnology, Chemical Engineering, Bioprocess Engineering, Biochemistry or equivalent field.
4 - 11 years of hands-on experience in biopharmaceutical or pharmaceutical Drug Substance manufacturing or related process operations.
Biocon Biologics is a subsidiary of Biocon Ltd, an innovation led global biopharmaceuticals company. Biocon Biologics is engaged in developing high quality, affordable biosimilars that can expand access to a cutting-edge class of therapies to patients globally. It is uniquely positioned as a fully integrated pure play biosimilars organization in the world and aspires to transform patient lives through innovative and inclusive healthcare solutions. The Company has a large portfolio of biosimilars under global clinical development with three of these commercialized in at least one of the developed markets of EU, U.S. and Japan. Biocon Biologics has a product pipeline of 28 molecules, including 11 with Mylan, several with Sandoz and is developing many independently. Biocon Biologics believes that strong partnerships offer enormous opportunities to co-create the future of healthcare, building a patient ecosystem beyond the product, which can transform millions of lives.
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Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.
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Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.
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To submit customs declaration form(s) + complete related activities as required by the government, facilitating timely clearance of all shipments.
To perform end-to-end customs activities, including but not limited to checking of documents, entering data in relevant systems, inspections of goods, clearance + third-party documents.
To oversee loading + unloading activities, escalate any defects to relevant parties + follow up with necessary surveys.
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Daily monitoring of Mechanical system including but not limited to: chiller cooling system, water pumps, cooling towers, AHU units, CRAH units, FCU units, water leak detection, fire alarm systems, VESDA, smoke detector (raised floor/ceiling), liquid cooling etc.
Daily monitoring of Electrical system including but not limited to: HV/LV switch rooms, Transformers, UPS system, Generators, Power Distribution Units, etc.
Ensure Data Hall colocation temperature and humidity are within range.
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Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.
To prepare scope of work for vendor to quote for additional request
Work closely with the Sales team to understand and define client’s key business drivers and requirements
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Implement and enforce the project-specific EHS plan and behavioral safety programs.
Conduct daily site walkthroughs and safety audits, focusing on high-risk activities: crane lifts, working at heights, excavation, hot work (welding), and scaffolding.
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