Customer Complaints & 8D Management:Validate customer issues, provide containment plans within1 working day, submit 8D reports within 5 working days, notify customer on all major changes to products / processes and follow up through to customer closure.
Operations & Maintenance: Coordinate preventive/corrective maintenance, lead the maintenance technician team, oversee building systems (HVAC, electrical, plumbing, fire protection, utilities), conduct Root Cause Analysis on equipment failures, and ensure strict SLA adherence and incident reporting.
Develop, implement, and manage comprehensive quality assurance strategies and procedures aligned with manufacturing processes and industry best practices.