Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability....
Prepare invoices for Breakbulk and Customer Service based on verified service data from operations and documentation teams. Ensure all billing items reflect correct rates, tonnage, and service types as per contracts or approved tariffs. Submit invoices within the agreed timeline to support prompt revenue collection and smooth cash flow. Maintain billing logs and records for tracking and audit purposes.
Cross-check data from operational systems (e.g. service orders, cargo manifests, handling reports) before generating invoices. Identify and correct discrepancies in service records, rates, or quantities before submission for approval. Coordinate with operations or documentation teams to validate data accuracy and resolve inconsistencies.
Ensure billing processes strictly follow company SOPs, approved tariffs, and service agreements. Apply correct tax codes, billing templates, and reference numbers for each invoice. Support audit or internal checks by maintaining complete and accurate billing documentation....