Hiring a Social Media Operator to operate and manage social media channels (TikTok, Telegram, Facebook, IG and other platforms). Responsible for publishing videos, posts and community content per content plans, optimizing captions/hashtags/keywords and posting schedules, managing comments and messages, growing and maintaining user communities, tracking performance metrics (views, engagement, follower growth) and collaborating with content/video teams to improve reach and engagement.
Plan, develop, implement and enhance Business Continuity Management (BCM) capabilities to ensure robust preparedness, safeguard critical business operations and meet regulatory requirements. Key activities include Business Impact Analysis, risk assessments, BCP testing, simulation exercises, call tree tests, crisis management exercises and post-exercise improvement tracking.
Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
Develop and execute a risk-based internal audit plan for HTT in consultation with the President and aligned with TEG Group Internal Audit methodologies.
Oversee and prepare full sets of accounts for the holding company and selected investment subsidiaries, ensuring accuracy and compliance with statutory requirements.