The Hotel Manager is responsible for overseeing the daily operations of the hotel to ensure exceptional guest experiences, smooth operational performance, and strong financial results. This role involves leading and motivating the hotel team, maintaining service standards, managing budgets, and ensuring the property operates efficiently and profitably.
Oversee day-to-day hotel operations including front office, housekeeping, maintenance, and F&B.
Ensure all departments adhere to company policies, SOPs, and brand standards.
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The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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Stream Management: Actively monitor ongoing livestreams (both Live Host and AI-generated streams) to ensure zero downtime and optimal technical performance.
Campaign Execution: Trigger live marketing tools, pin products, and seamlessly execute real-time giveaways exactly as scheduled by the Marketing team.
AI Integration Support: Assist in recording, rendering, and QA-checking AI Livestream processes for our brand partners.
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About the Role:We’re looking for a detail-oriented and proactive Business Operations Intern to support our day-to-day tasks and ongoing projects. This role is ideal for someone who is organised, eager to learn, and excited to gain hands-on experience in business operations within a fast-paced environment.