Analyze operational data and monitor logistics KPIs to identify trends, performance gaps, root causes, and drive short- and long-term improvement initiatives.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Monitor and report on all security related alerts, incidents and breaches and provide assistance in the investigation and resolution of security incidents, when required