Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Job Descriptions:
-Handling guest check in and check out
-Receiving and managing reservations made online and via telephone
-Verifying guest payment methods during check-in
-Assigning rooms to guest
-Providing guests with information about and around the hotel
-Managing guest requests
Receptionist responsibilities include:
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls. Receiving and sorting daily mail.
You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role;
Achieve positive outcomes from Guest queries in a timely and efficient manner.
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The Officer, Front Office assists the daily guest service operations, working with members of the team to create a pleasant and lasting atmosphere that enables residents' satisfaction. He/She performs room check-ins and check-outs for guests, handles room reservation requests, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression. He/She works closely with the housekeeping department to keep room status reports up-to-date and performs cashier-related functions and guest account billing.
As a frontline service ambassador, he/she maintains a professional image at all times and is well-versed in the property’s services and promotions to promote service offerings to guests. He/She also gathers guest feedback and provides ideas for operational and service improvement. To ensure guest safety, he/she maintains confidentiality of guest information and stays vigilant in reporting suspicious characters, items and activities within the property's premises. He/She may be required to handle incoming calls to address guests' requests or route calls to the relevant channels for follow up.
He/She is a service-oriented individual with excellent communication skills and is able to create a memorable experience for guests. He/She is able to work independently and effectively handle multiple and concurrent tasks. He/She works on shifts, including weekends and public holidays.
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Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.