Support Operation Managers in managing outlet's daily operation including staff scheduling, customer service, and supervision of food quality, ensuring smooth operations.
Ensure SOP and Shop Rules are followed at all times, including policies for Food Safety & Sanitation.
Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
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