To be responsible to manage patient’s appointment via telephone, letter or walk-in at the specific clinic reception area based on clinical urgency, availability of consultant and time most convenient for the patient. Appointment slot should be given to the next walk-in patient if the previous patient is a no-show, subject to the time of the next appointment.
Enter patients’ appointment information into the system. Request for the case notes for the said appointment once the appointment is confirmed with the patient. In the event of system breakdown, to fill in the request form for case notes and send to MRD personally.
Register for returned patients with appointment who present themselves at the clinic on the appointment day to create the visit episode and to ensure that their case notes are prepared before the appointment time.
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To be responsible to manage patient’s appointment via telephone, letter or walk-in at the specific clinic reception area based on clinical urgency, availability of consultant and time most convenient for the patient. Appointment slot should be given to the next walk-in patient if the previous patient is a no-show, subject to the time of the next appointment.
Enter patients’ appointment information into the system. Request for the case notes for the said appointment once the appointment is confirmed with the patient. In the event of system breakdown, to fill in the request form for case notes and send to MRD personally.
Register for returned patients with appointment who present themselves at the clinic on the appointment day to create the visit episode and to ensure that their case notes are prepared before the appointment time.
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Consistently deliver customer service in accordance with our customer service standards.
Respond to face to face and telephone enquiries of a routine nature from members of the public, patients, their representatives and a wide range of staff groups
Help in maintaining reasonable dispensary stock levels
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