Role OverviewThe Customer Success Specialist supports Shell’s Malaysia Fleet Business, serving approximately 100,000 customer accounts across subsidised and non-subsidised fleet segments.This role delivers a positive customer experience by handling enquiries, resolving issues and providing end-to-end account support through live chat, phone calls and emails.Key ResponsibilitiesCustomer Enquiries & Support- Respond to customer enquiries through live chat, phone calls and emails.- Provide prospective customers with end-to-end guidance on opening a Shell account.- Troubleshoot and resolve transaction issues encountered at Shell stations.Online Services Support- Support and encourage customers to register for and use Shell’s online services.- Provide first-level support for system interface issues and errors.- Guide customers on online system navigation and registration, including system-to-system setup for existing customers.- Create new user profiles and update existing user details.Card & Account Management- Process card creation requests and follow up on delivery status enquiries.- Investigate and resolve card delivery issues.- Maintain account master data and process amendments.- Coordinate with sales, marketing, credit teams and service partners to resolve customer requests.New Customer Onboarding- Perform due diligence checks for new customer applications.- Follow up with customers on required supporting documents.- Set up customer accounts in the system and arrange card issuance.- Ensure the account setup process is completed accurately.
Role DescriptionWe are looking for a highly organized, curious, and detail-oriented individual to join Client’s marketing team as a Marketing Operations Executive. This role will play a critical role in marketing operations and administration, supporting the smooth execution of commercial activities, documentation, approvals, meetings, and cross-functional coordination. At the same time, it offers a valuable opportunity to learn how marketing works inside a leading multinational pharmaceutical company, including exposure to campaign execution, stakeholder engagement, and working on marketing initiatives including for a new product launch. The ideal candidate is someone who is hands-on, eager to learn, self-driven, and committed to delivering work with accuracy, ownership, and high standards.ResponsibilitiesSupport day-to-day marketing operations and administrative processes with a high level of accuracy, professionalism, and ownership.Prepare, track, and submit required documentation through Client systems in a timely and compliant manner.Coordinate with internal stakeholders to navigate approval processes, material submissions, and project timelines on track.Support marketing content creation, including creating and adapting marketing materials, securing approvals, liaising distribution, and content management.Support external marketing events, including vendor management, pre-meeting coordination, event operations, and post-activity documentation.Assist with internal meeting coordination, including project administration, record keeping, follow-up actions, vendor coordination, and email documentation.Contribute to marketing operational readiness for new product launch.Perform other duties and special projects as assigned.