• Handle customer enquiries through inbound calls and emails• Assist customers with digital payment issues, including failed transactions, duplicate charges and delayed payments• Check transaction statuses and provide appropriate solutions• Assist with KYC verification and follow up on transaction-related cases• Coordinate with internal teams to investigate and resolve complex customer issues• Maintain a high standard of customer service and customer satisfaction• Follow up on unresolved cases and ensure timely resolution
You're the bridge between our clients and our creative team, which means you need to understand both worlds well enough to speak both languages. This isn't a purely administrative role. You'll be managing relationships, taking briefs, keeping projects on track, and just as importantly, growing accounts. That means sales is part of your DNA here, nurturing existing clients and actively identifying opportunities for new ones.
To receive and process all incoming customer, Pentamaster’s POs, include updating masterlist for all DO with correct quantity.2. To create SO in PAC Portal and input into the masterlist for all customers.3. To prepare and generate ISN in PACPortal for parts to be delivered to OQA for inspection。4. To perform planning, prepare schedule for production lines and coordinate production workflow for one or multiple parts.5. To plan and prioritize operations to ensure maximum performance and minimum delay of output.6. To monitor jobs with different departments and to ensure they will finish on time.7. To follow up issues of quality or delivery with department supervisors when issues arise with the aim to minimize disruption.8. To obtain output information e.g. number of finished parts and percentage of defectives parts.9. To collaborate with OQA, IQC, Store, Production and other supporting functions to accomplish assignment of jobs.10. To communicate with customer’s buyers for any ETA matters and update customers the new ETA & rescheduled plans with reasons of delay on a timely basis.11. To handle all modified parts, cancellation of parts and update in the masterlist on a timely basis.12. To update delivery parts status in Stock Out template on a daily basis.13. To assist superior to update the Management in KPI of customer forecast and OTD on a timely basis.14. To ensure filing of documentation are performed in an orderly manner and retrievable as and when required.To perform any other duties assigned by supervisor or manager from time to time.
You're the bridge between our clients and our creative team, which means you need to understand both worlds well enough to speak both languages. This isn't a purely administrative role. You'll be managing relationships, taking briefs, keeping projects on track, and just as importantly, growing accounts. That means sales is part of your DNA here, nurturing existing clients and actively identifying opportunities for new ones.
You're the bridge between our clients and our creative team, which means you need to understand both worlds well enough to speak both languages. This isn't a purely administrative role. You'll be managing relationships, taking briefs, keeping projects on track, and just as importantly, growing accounts. That means sales is part of your DNA here, nurturing existing clients and actively identifying opportunities for new ones.
We are looking for a dynamic, sales-driven, and customer-focused Branch Sales Consultant to lead the daily operations of our hair spa branch. This role is responsible for driving sales performance, providing expert consultations to customers, leading the service team, and ensuring smooth branch operations. A strong background in sales and customer consultation is essential.