• Manage end-to-end operations, logistics, and sales support activities.• Perform data entry and maintenance of costing sheets in SAP for vendors and customers.• Generate and process customer invoices for existing and new orders.• Prepare, review, and verify sales contracts and related documentation.• Process sales orders, purchase orders, and credit notes while ensuring timely order fulfillment.• Coordinate and monitor local and international deliveries, ensuring smooth shipment execution.• Track inbound and outbound shipments and generate logistics reports when required.• Manage inventory levels at third-party warehouses and coordinate deliveries to customers.• Handle customer inquiries via phone calls and emails regarding orders and deliveries.• Build and maintain strong relationships with existing and potential customers.• Address customer feedback and complaints professionally, ensuring satisfactory resolutions.• Collaborate with internal teams to deliver excellent customer service and operational efficiency.• Support ad hoc operational and administrative tasks as assigned.
Develop new business opportunities and manage existing customer accounts across global markets, including the US, Europe, Singapore, and China.
Understand customer product roadmaps and provide value-added technical solutions in collaboration with Engineering, R&D, Mechanical and Electrical teams.
Manage the full sales cycle, including prospecting, presentations, negotiation, closing and post-sales follow-up....