The escalation points for the team if there are any issues arises. Manage risks by proactively identifying potential issues and mitigating them; ensure satisfactory audit results and train team continuously on accurate operational procedures.
Support the UAT testing stream, adhering to test scope, entry/exit criteria and signoff conditions across application environments in alignment with sprint and release timelines.
Drive Retail Excellence: Oversee day-to-day retail operations across Malaysia, ensuring consistent execution of operational standards, company policies and best practices across all stores.