CRM (Customer Relationship Management)
Customer Service
Information Technology
Helpdesk
Client Relationship Management
Communication Skills
Problem-Solving
Active Listening
Serve as the first point of contact for procurement and accounts payable inquiries received via email, ticketing systems, chat, or phone, ensuring timely and professional customer support
Manage and resolve user requests, service tickets, and process-related queries related to procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.
Log, track, prioritize, and monitor incidents and service requests through ServiceNow or other ticket management systems until resolution...
• Serve as the first point of contact between customers and the company.
• In charge of responding to inquiries and resolving between hardware or software with the user issues in a fast and professional way following with the standard help desk procedures....
Provide functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.
Handle partner and customer incident and request tickets efficiently.
Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required....