CRM (Customer Relationship Management)
Customer Service
Information Technology
Helpdesk
Client Relationship Management
Communication Skills
Problem-Solving
Active Listening
Customer service
Problem Solving
Listening
Resolving Conflict
Phone Skills
Customer Inquiries
Communication Skill
Customer Satisfaction
Fluency in Cantonese
Fluency in Cantonese and Mandarin
• Serve as the first point of contact between customers and the company.
• In charge of responding to inquiries and resolving between hardware or software with the user issues in a fast and professional way following with the standard help desk procedures.
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Resolve end user requests or problems at sites in the areas of desktop, laptop, servers hardware, network, firewalls, system infrastructure, and other peripherals or related applications
WAN / LAN administration and maintenance of windows servers, configure and administer associated applications and services
Maintain network equipment such as firewall, routers, switches, IDS, load balancer, DHCP, DNS and remote access services for global offices
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Provide functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.
Handle partner and customer incident and request tickets efficiently.
Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required.
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