Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing in guest rooms, public areas, and back-of-house spaces according to established hotel standards.
Change linens, make beds, and restock amenities (toiletries, towels, coffee/tea supplies) in guest rooms to ensure a comfortable and welcoming environment for guests.
Respond promptly and courteously to guest requests for additional amenities, services, or information, ensuring a high level of customer satisfaction.
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Assist in the daily operations and maintenance of all hotel building systems, including HVAC, plumbing, electrical, and mechanical systems, under the guidance of senior maintenance staff.
Perform routine inspections and preventive maintenance tasks on hotel equipment and facilities to identify and address potential issues before they escalate, ensuring optimal functionality and longevity.
Respond promptly to maintenance requests and work orders, diagnosing and resolving issues related to building infrastructure, guest rooms, and public areas.
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Meet and greet customers, and attend to them promptly on their orders and requests while doing suggestive selling and complimentary closing.
Attend to mis-en-plus as directed on a daily routine and assist in monitoring the management of glassware and crockery to minimize breakages and losses
Work closely with the Supervisor and the team to ensure full compliance with Standard Operating Procedures (SOP).
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Meet and greet customers, and attend to them promptly on their orders and requests while doing suggestive selling and complimentary closing.
Attend to mis-en-plus as directed on a daily routine and assist in monitoring the management of glassware and crockery to minimize breakages and losses
Work closely with the Supervisor and the team to ensure full compliance with Standard Operating Procedures (SOP).
...