Developing and managing the monthly CRM campaign calendar and ensuring campaigns are delivered accurately and on time.
Building and optimising automated customer journeys, including targeted retention campaigns, win-back initiatives and personalised treatments based on customer value and churn risk.
Translating customer data into actionable insights and continuously improving audience segmentation and targeting.
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Plan and prepare business presentations and carry out follow up meetings to government officials, related government agencies, current potential customers.
Support developmennt and project management on new and existing business.
Establish and maintain good relationship and reputation with all related government officials (ministries, agencies, associations, and embassies).
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Handle the Group consolidation, financial reporting and analysis in line with published deadlines based on IFRS and the disclosure requirements of the Rules Governing the Listing of Securities of the Hong Kong Exchange and Clearing Limited (HKEX)
Maintain the Group's Chart of Accounts and ensure standardization of definition across all subsidiaries
Prepare quarterly reports, interim report and annual report for Hong Kong Exchange and Clearing Limited (HKEX)
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Lead the full project lifecycle from design review, fabrication and construction through commissioning and final handover.
Develop and manage project schedules using Gantt charts and MS Project, including resource planning, deliverables, progress tracking and variance control.
Monitor fabrication and site activities to ensure compliance with approved drawings, specifications, quality requirements, ISO standards and applicable safety regulations.
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Coordinate the annual budget and periodic forecast cycles
Prepare budget templates, instructions and timelines
Perform first-level validation, prior-period and variance checks, follow up on submission issues, and consolidate approved inputs into regional views.
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Shape and execute sales strategy: Develop and implement revenue-driving sales strategies across group, business transient, leisure transient, and catering segments, aligned with the hotel’s commercial goals and strategic plan
Drive revenue performance and profitability: Contribute to achieving revenue targets and profitability goals by optimizing pricing, improving business mix, and guiding forecasting accuracy
Lead business reviews and planning: Facilitate regular strategy and performance meetings while contributing to long-range commercial planning through analysis of performance trends, market shifts, and revenue opportunities
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Manage the Country Manager's daily schedule, including meetings, appointments, and travel arrangements (domestic and international)
Coordinate and prepare materials for meetings, presentations, and business reviews
Handle correspondence, emails, and communication on behalf of the Country Manager, including liaising with internal stakeholders and external parties
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Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities
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