Monitor and respond promptly to all official company emails to ensure timely communication and coordination.
Manage office petty cash, including disbursement, record-keeping, and monthly reconciliation.
Provide support and guidance to agents on various operational matters such as ERP system usage, stamping procedures, training schedules, and general enquiries.
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Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.
Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.
Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.
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Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.
Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.
Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.
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