Own the end-to-end recruitment process for business and corporate functions globally, including Operations, Finance, Marketing, Creative, HR, Legal, CEO Office, and other key functions.
Partner closely with hiring managers and senior leaders to define hiring priorities, organizational needs, role requirements, and workforce planning strategies.
Act as a trusted talent advisor by providing market intelligence, compensation insights, hiring recommendations, and talent market trends.
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Technical knowledge in SAP S/4HANA HR Development, ABAP, RAP, CDS Views, AMDP, SAP Fiori, SAPUI5/OData, Business Objects, SQL, and SAP HANA would be an advantage.
Familiarity with Employee Central integrations, including Business Integration Builder (BIB), UI Mashups, data replication, and SSO setup/support, is beneficial.
Experience supporting global HR systems and collaborating with stakeholders across multiple regions is preferred.
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Serve as the first point of contact for HR-related enquiries.
Prepare and administer HR documentation, including employment contracts, confirmation letters, transfer letters, warning letters, resignation acceptance letters, and other employee-related documents.
Maintain accurate and up-to-date employee records and HR databases in compliance with company policies and statutory requirements.
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You will lead and develop a team of HRIS support specialists, setting clear operating standards, coaching for performance, and building strong functional depth across People Systems support.
You will manage day-to-day support operations for related People Systems platforms, ensuring issue resolution, strong service reliability, and a high-quality experience for internal users and stakeholders.
You will define, track, and improve support performance metrics such as SLA attainment, backlog health, resolution time, ticket quality, recurring issue trends, and user satisfaction.
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SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
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Manage day‑to‑day HR inquiries from employees and managers through the HR case management system and external HR mailbox.
Provide guidance on standard HR policies, procedures, employee movements, resignations, terminations, and general HR work rules. This includes handling employee grievances and complaints logged as Case, ensuring proper documentation, follow‑up, and timely closure; escalate sensitive or complex cases to HRBP or Functional Expert where appropriate.
Prepare and issue reference letters and other standard employee documentation upon request.
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Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.
Act as first point of contact for questions from Alcon associates and managers
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
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Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.
Act as first point of contact for questions from Alcon associates and managers
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
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Manage all matters related to foreign workers, including permit and passport renewals, onboarding, documentation, hostel management, medical arrangements, and liaison with government authorities (Immigration, JTK, and other agencies).
Coordinate employee hostel administration, including room allocation, inspections, occupancy records, and compliance with company housing standards.
Assist in monthly payroll processing by maintaining accurate attendance, leave, overtime, allowances, and payroll-related records.
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SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
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Drive and manage off-cycle salary adjustments and promotions exercises where applicable. Providing advisory support on best practices and governance in accordance with GPR principles/standards/policies.
Drive and complete internal equity analysis (as and when needed) and end-to-end external benchmarking exercises to provide compensation and benefits, intelligence and analytics to stakeholders (HRBP and HODs) where required to ensure pay and benefits competitiveness across the Company.
Perform Job Evaluation as needed in accordance with existing/new operating model of the Department/Company, while ensuring compliance with Group Job Architecture and Career framework while driving future-aligned job profiles to enable clear career pathways and support capability development
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Menjalankan semakan kualiti (quality check) ke atas fail peribadi pekerja sedia ada (salinan fizikal) — menyemak setiap fail pekerja mengikut senarai semak untuk memastikan dokumen di dalamnya lengkap dan tepat
Mengimbas (scan) dan memuat naik fail fizikal ke dalam sistem sebagai sebahagian daripada peralihan syarikat ke sistem e-filing
Menyusun dan memfailkan dokumen fizikal secara teratur dan sistematik
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We are looking for a Senior IT Operations Engineer to join our clients team. This role reports to the Technical Operations Manager and is responsible for delivering reliable Group IT services. The ideal candidate will manage daily IT operations, lead infrastructure improvements, and ensure continuous service enhancements that align with business needs.
IT Operations & Service Delivery
Manage day-to-day IT operations and support services across systems, networks, and hardware.
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