Strong skills in sales administration and order processing, including quotation preparation, documentation, and CRM data entry.
Competence in customer service and communication, with the ability to handle inquiries, follow up with clients, and maintain professional relationships.
Basic understanding of logistics and warehouse operations to coordinate delivery schedules, inventory checks, and internal workflows.
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Provides senior level technical support of manufacturing engineering initiatives including process, industrial, quality, and development engineering efforts.
Assists with the development and implementation of engineering projects.
Takes ownership for a process sector under engineering guidance.
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Provides senior level technical support of manufacturing engineering initiatives including process, industrial, quality, and development engineering efforts.
Assists with the development and implementation of engineering projects.
Takes ownership for a process sector under engineering guidance.
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Identify and develop new business opportunities through prospecting, lead generation, and market engagement.
Prepare and provide sales proposals, quotations, and supporting documents to clients.
Support pre-sales activities, including understanding customer requirements, solution presentations, product demonstrations, and coordination of client meetings.
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Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.
Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
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Provide responsive, hands-on IT support for hardware, software, and connectivity issues, minimizing disruption to daily operations.
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
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Drive Process Excellence: Redesign and implement highly efficient sales processes—from lead and offer management to client onboarding—drastically reducing bottlenecks in the sales cycle.
Empower the Sales Engine: Provide hands-on operational support (including complex ad-hoc quoting) and train the commercial team to ensure pristine CRM data quality and system compliance.
Lead and Mentor: Champion, manage, and develop a dedicated sales support team, fostering a culture of high performance and continuous improvement.
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Supervise daily support services including Housekeeping, Linen and Laundry, Pest Control, and Waste Management to ensure quality standards and vendor compliance.
Manage linen supply, collection, inventory tracking, audits, and routine inspections across clinical and non-clinical departments.
Ensure strict adherence to infection control, safety protocols, and MSQH accreditation requirements.
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