Sales & Revenue Growth: Drive and manage assigned ICT networking and security product lines to achieve quarterly and annual sales and gross profit targets.
Perform installation, termination, testing, troubleshooting and maintenance of structured cabling and related network infrastructure at customer sites, ensuring all works are completed safely, accurately and according to project requirements.
Support daily Security Operations Centre (SOC) monitoring using Security Information and Event Management (SIEM), Endpoint Detection & Response (EDR), and other cybersecurity tools to identify suspicious activity and potential threats.
Support daily Security Operations Centre (SOC) monitoring using Security Information and Event Management (SIEM), Endpoint Detection & Response (EDR), and other cybersecurity tools to identify suspicious activity and potential threats.
Support daily Security Operations Centre (SOC) monitoring using Security Information and Event Management (SIEM), Endpoint Detection & Response (EDR), and other cybersecurity tools to identify suspicious activity and potential threats.
Support daily Security Operations Centre (SOC) monitoring using Security Information and Event Management (SIEM), Endpoint Detection & Response (EDR), and other cybersecurity tools to identify suspicious activity and potential threats.
Support daily Security Operations Centre (SOC) monitoring using Security Information and Event Management (SIEM), Endpoint Detection & Response (EDR), and other cybersecurity tools to identify suspicious activity and potential threats.
Support daily Security Operations Centre (SOC) monitoring using Security Information and Event Management (SIEM), Endpoint Detection & Response (EDR), and other cybersecurity tools to identify suspicious activity and potential threats.
Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.