a) Manage and optimize end-to-end user claims process, including evaluation, rejection, and appeal of claim cases within agreed timelines.
b) Careful usage of the claim payout expenditure, ensuring that it is kept within the approved annual budget, optimizing financial resources while maintaining high levels of customer satisfaction.
c) Manage high-priority and critical claims, ensuring swift and satisfactory resolutions while maintaining professional communication with customers.
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Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party’s specifications, canceling insurance policies as requested by customers, and verifying the accuracy of insurance records.
Responsible in promoting & completing the sales of insurance product to customers;
Responsible to achieve the target sales of insurance product as set by the management;
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Provide (in coordination with the Group Legal Counsel) legal advice and support to the departments within the Company and Group
Advise management on legal, regulatory, insurance and compliance matters affecting the Company’s operations and take care for adherence/fulfilment after having received alignment with the management and/or the Group Legal Counsel.
Draft, review, negotiate and advise on commercial contracts, agreements, correspondence and other legal documents to safeguard the interests of the Company, taking into account internal guidelines.
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Quotations: Draft, format, and issues accurate pricing quotes and commercial proposals for our clients.
Paperwork & Filing: Take charge of the document trail. You'll fill out vendor registrations, prep tender documents, and ensure everything is systematically filed.
Meeting Minutes: Sit in on key meetings, take clear notes, and follow up on the action items so nothing falls through the cracks.
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When a claim is filed, you will make sure to collect relevant and detail-orientated information from the customer and registration the claim in ACT (claim tool) to secure the availability of relevant data.
You will collaborate with other knowledgeable task owners who provide valuable insights and actions necessary for the actual claim.
You will follow up and make sure that claims are handled and closed as quickly as possible with all necessary corrective action, keeping our customers informed, and handle all administrative tasks involving the claim.
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