Manage the full spectrum of HR functions, including recruitment, onboarding, employee relations, industrial relations, performance management, training and development, and employee separation.
Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.
Independently process monthly payroll for all in-house employees, ensuring accurate computation of allowances, attendance records, overtime (OT), and leave deductions.