Manage end-to-end recruitment: job postings, screening, interview coordination, and onboarding for HQ and centre-based staff (teachers, centre managers, support roles).
Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.
Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.
Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.
Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.