Branch Operations & Performance Monitoring: Monitor daily operational performance, compliance, and turnaround time (TAT) across assigned branches; identify bottlenecks and implement timely resolutions.
Process & Administrative Support: Manage daily operational administration, including warranty issuance processes, operational reporting, and procedural audits.
Stakeholder Coordination: Act as the primary point of contact between managers, branch staff, and internal stakeholders to ensure seamless communication and operational alignment.
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Define, control & drive performance metrics across functions: Supply Chain, Operation, Logistics.
Monitor business performance by building the tools & capabilities to detect abnormality & set-up the standard for designing dashboards & reports to provide end-to-end visibility to top managements and day-to-day visibility for ground operations.
Drill down the analysis to find exact root cause for performance gap, rooms for improvement,underlying business risk or bottlenecks that business team are/will be facing.a
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Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability.
Facilitate daily huddle to understand the Sales team’s challenges and to provide direction/solutions
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Support the planning and execution of integrated marketing campaigns, promotional activities, and go-to-market initiatives to achieve business and sales objectives.
Coordinate with Product, Marketing, Sales, Retail Operations, and other cross-functional teams to ensure successful product launches and campaign execution.
Develop and manage the campaign calendar, ensuring timely delivery of promotional initiatives and market activations.
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Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability.
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Support the planning and execution of integrated marketing campaigns, promotional activities, and go-to-market initiatives to achieve business and sales objectives.
Coordinate with Product, Marketing, Sales, Retail Operations, and other cross-functional teams to ensure successful product launches and campaign execution.
Develop and manage the campaign calendar, ensuring timely delivery of promotional initiatives and market activations.
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Assist in the planning and execution of communication strategies for integrated marketing campaigns that cut across the core business and on-ground activations to align with business objectives.
Collaborate closely with business teams to understand operational needs and translate them into effective marketing support and solutions.
Prepare clear and comprehensive campaign briefs, including campaign objectives, timelines, deliverables, and key messaging for internal and external stakeholders.
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Build and maintain positive work relationships with internal & external business partners to create a rapport that facilitates patronage and generates revenue
Employ knowledge of products and services in providing appropriate response, enquiries and in assisting with the resolution of issues or complaints
Ensure compliance with customer service standards and proper relationship management
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Initiate, define, plan, communicate daily sales activities in order to have stable business growth and smooth operations.
Foster good relationship with all stakeholders through effective communication, and assist to make sure all new business implementations successful roll out
Foster good relations with business partners to achieve long term business relationship for win win partnership
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