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It Technical Support Jobs in Federal Territory - October 2026 - Urgent Hiring
Showing 207 jobs results for
"it technical support"
in Federal Territory
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E-CONTENT (M) SDN BHD
E-CONTENT (M) SDN BHD
Undisclosed
KL City
- Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.
- Perform first-level troubleshooting for reported incidents and escalate unresolved issues to the appropriate second-level resolver groups in accordance with established work instructions.
- Identify and resolve customer issues and enquiries accurately and completely within committed turnaround times and ServiceDesk standards. ...
Posted
6 days ago
Undisclosed
KL City
- Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.
- Perform first-level troubleshooting for reported incidents and escalate unresolved issues to the appropriate second-level resolver groups in accordance with established work instructions.
- Identify and resolve customer issues and enquiries accurately and completely within committed turnaround times and ServiceDesk standards. ...
Posted
5 days ago
MYR2,400 - MYR2,400 Per Month
KL City
- Receive and manage IT incidents and service requests from clients/users.
- Provide first-level technical support through phone, email, WhatsApp or ticketing system.
- Record complete incident details and user information in the ticketing system. ...
Posted
20 days ago
Undisclosed
KL City
- Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. ...
Posted
16 days ago
MYR9,000 - MYR10,999 Per Month
KL City
- Effectively resolve Level 1.5 Service Desk technical queries as per the deliverables outlined
- Lead, coach, and mentor a remote team of IT Service Desk Analysts providing technical support in both Japanese and English.
- Provide remote support to Japanese and English user when connected by calls, email or chat when users are facing issue with their computer system. ...
Posted
18 days ago
ServiceOne Solutions Malaysia Sdn Bhd
MYR9,000 - MYR10,999 Per Month
KL City
- Lead, coach, and mentor a remote team of IT Service Desk Analysts providing technical support in both Japanese and English.
- Monitor service desk ticket queues to ensure timely response, resolution, and closure of incidents and requests according to SLAs.
- Act as the primary escalation point for complex or high-priority technical issues, collaborating with IT teams and stakeholders as needed. ...
Posted
a day ago
ServiceOne Solutions Malaysia Sdn Bhd
MYR9,000 - MYR10,999 Per Month
KL City
- Lead, coach, and mentor a remote team of IT Service Desk Analysts providing technical support in both Japanese and English.
- Monitor service desk ticket queues to ensure timely response, resolution, and closure of incidents and requests according to SLAs.
- Act as the primary escalation point for complex or high-priority technical issues, collaborating with IT teams and stakeholders as needed. ...
Posted
18 days ago
MYR2,000 - MYR2,500 Per Month
Bangsar South
- Ensure timely and accurate delivery of technology products and services.
- Manage multiple areas of technology and multiple departments.
- Manage internal/external application upgrades. ...
Posted
a day ago
MYR2,000 - MYR2,500 Per Month
Bangsar South
- Ensure timely and accurate delivery of technology products and services.
- Manage multiple areas of technology and multiple departments.
- Manage internal/external application upgrades. ...
Posted
17 days ago
Undisclosed
- Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve system issues effectively.
- Candidates should possess solid Analytical Skills to identify root causes, interpret technical information, and propose practical solutions.
- Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and ensure positive user experiences. ...
Posted
7 days ago
Undisclosed
KL City
- Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
- Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
- Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions ...
Posted
8 days ago
Undisclosed
KL City
- Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
- Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
- Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions ...
Posted
14 days ago
Undisclosed
KL City
- Candidates should possess strong Technical Support and Troubleshooting skills for software, hardware, and network environments.
- Candidates should possess solid Analytical Skills to diagnose issues, interpret error logs, and identify root causes.
- Candidates should possess Customer Support and Customer Service skills to interact professionally with healthcare providers and staff. ...
Posted
14 days ago
Undisclosed
KL City
- Provide after-sales service support for Australian customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction
- Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
- Support the line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised ...
Posted
14 days ago
MYR3,500 - MYR4,000 Per Month
KL City
- Diagnose and resolve intricate server and storage issues reported by on-site engineers .
- Utilize diagnostic tools and methodologies to effectively determine the root causes of technical problems.
- Provide expert advice and solutions for technical issues related to server and storage systems. ...
Posted
a day ago
MYR3,500 - MYR4,000 Per Month
KL City
- Diagnose and resolve intricate server and storage issues reported by on-site engineers .
- Utilize diagnostic tools and methodologies to effectively determine the root causes of technical problems.
- Provide expert advice and solutions for technical issues related to server and storage systems. ...
Posted
a day ago
Undisclosed
KL City
- Flexible working hours
- Medical coverage, with option to include dependants
- Extra leave for family and caregiving needs ...
Posted
4 days ago
MYR5,000 - MYR15,000 Per Month
KL City
- Key requirements:
- Experience in DWDM/OTN/transmission network maintenance, preferably with experience in telecommunications operators, telecom equipment vendors, or telecom network maintenance projects.
- The resume should clearly demonstrate hands-on experience in DWDM/OTN equipment maintenance, fault troubleshooting, or network operations and maintenance. ...
Posted
6 days ago
MYR4,500 - MYR4,700 Per Month
KL City
- Diagnose and resolve intricate server and storage issues reported by on-site engineers .
- Utilize diagnostic tools and methodologies to effectively determine the root causes of technical problems.
- Provide expert advice and solutions for technical issues related to server and storage systems. ...
Posted
7 days ago
Undisclosed
KL City
- Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers.
- Manage technical escalations, driving timely resolution in collaboration with Product Line, Engineering, and Global Technical teams.
- Ensure root cause analysis (RCA) and corrective actions are executed and shared to prevent repeat issues. ...
Posted
7 days ago
Undisclosed
KL City
- Maintain deep communication application system knowledge in order to
- Support production Client Lifecycle Management Platform
- Support the continuous evolution of the platform in order to automate manual processes / actions. ...
Posted
10 days ago
Warisan TC Management Service Sdn Bhd
MYR3,500 - MYR5,500 Per Month
KL City
- Manage, maintain, and support LAN, WAN, WLAN, VPN, and other network infrastructure.
- Monitor network performance and troubleshoot connectivity or performance issues.
- Manage and troubleshoot CCTV surveillance and door access control systems. ...
Posted
a day ago
MYR3,500 - MYR4,000 Per Month
KL City
- Diagnose and resolve intricate server and storage issues reported by on-site engineers .
- Utilize diagnostic tools and methodologies to effectively determine the root causes of technical problems.
- Provide expert advice and solutions for technical issues related to server and storage systems. ...
Posted
14 days ago
Rosemallow Technologies Pvt Ltd
CONTINENTAL PLATFORM (M) SDN BHD
MYR700 - MYR900 Per Month
KL City
- Professional development
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
- When is your internship duration? ...
Posted
a day ago
SRG Asia Pacific Sdn. Bhd.
MYR4,300 - MYR4,800 Per Month
KL City
- Diagnose and resolve intricate server and storage issues reported by on-site engineers.
- Utilize diagnostic tools and methodologies to effectively determine the root causes of technical problems.
- Provide expert advice and solutions for technical issues related to server and storage systems. ...
Posted
a day ago
Undisclosed
KL City
- Provide first and second-level support for application-related issues, ensuring timely resolution.
- Diagnose and resolve software application problems, collaborating with cross-functional teams when necessary.
- Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions. ...
Posted
4 days ago
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