Manage incoming customer inquiries efficiently across multiple channels, including phone, email, live chat, and social media.
Actively listen to identify and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues effectively.
Maintain a deep understanding of our products, services, and hotel operations to guide customers and offer relevant recommendations.
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In accordance with the company’s overall sales strategy, formulate quarterly and monthly offline sales targets for Malaysia, reasonably allocate targets to each sales team and individual, track target achievement progress, analyze deviation causes, and develop targeted improvement measures to ensure 100% fulfillment of offline sales indicators.
Recruit, train and assess the offline sales team to build a high-performance team; clarify job responsibilities of team members, conduct regular training on sales skills, product knowledge and customer service to improve overall professional competence; establish an effective team incentive mechanism to stimulate motivation and cohesion, and handle daily team issues.
Conduct regular offline market research in Malaysia, collect information on market demand, competitor dynamics and industry policies, and generate market analysis reports to provide data support for product iteration and sales strategy adjustment; monitor offline sales data, conduct multi-dimensional analysis, and put forward optimization suggestions.
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Strong accounting and finance skills, including knowledge of Malaysian financial reporting standards, tax regulations, and basic auditing principles.
Proficiency in accounting software and Microsoft Office applications, particularly Excel and Word, with the ability to work accurately with data and reports.
Effective communication and interpersonal skills to manage client relationships, collaborate with colleagues, and present information clearly.
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Assist senior and director in handling a portfolio of clients
Assist in carrying out corporate secretarial compliance works to ensure compliance with the requirements of the Malaysian Companies Act and other relevant laws. This includes company incorporations, striking-off companies, preparation of directors/shareholders resolutions for on-going corporate secretarial matters, opening of bank accounts and change of signatories, submitting forms to SSM etc.
Draft administrative correspondences, including minutes and business letters
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We are looking for an enthusiastic Intern to assist our team in inventory and stock management. This role is ideal for students who want hands-on experience in logistics, supply chain, and operational management.
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