Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed.
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Provide exceptional customer service by greeting customers, assisting with inquiries, and offering product recommendations to enhance their shopping experience.
Being responsible for processing cash/eWallet payments, balancing cash registers with receipts
Maintain a clean, organized, and visually appealing store environment by arranging displays, replenishing stock, and ensuring product freshness
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