To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals....
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts....
Represent and market the company's product and services to international Market / East Malaysia Market.
Monitor market trends and identify new business development opportunities to support the revenue growth.
Actively participating sales activities and work closely with internal stakeholders to develop new initiatives to drive sales growth and support business expansion....
Team Leadership & Development: Supervise daily floor staffing, delegate workloads, and manage team performance (attendance, appraisals, coaching). Conduct daily shift briefings and foster positive team morale.
Operational Workflow Optimization: Coordinate inbound and outbound logistics to ensure orders are fulfilled completely, accurately, and on schedule. Analyze processes using Lean methods to eliminate bottlenecks and reduce operating costs.
Inventory & Stock Accuracy: Oversee regular cycle counts and stock audits. Investigate inventory discrepancies, manage stock categorization using FIFO/FEFO rules, and optimize physical warehouse space and storage layouts....
To prepare load plans upon receipt of Order details from SOP team.
To prepare and disseminate the load plans to transporters according to the region.
To ensure 100% truck availability based on the request. If there’s any turn down, source out the backup adhoc truck accordingly without jeopardizing the load....
Responsible for overseeing, managing and ensuring warehousing and distribution operations are in place and comply with policies and standard operating procedures.
Support and coordinate with various stakeholders such as Retail Operations team, Supplier Management team, Home Delivery team, and any external parties such as freight forwarders and suppliers to ensure inbound flow (from order processing to goods receipt) is timely and accurate.
Monitoring inventory levels in receiving, identifying, dispatching and assuring quality of goods. Reconcile with data storage systems to achieve high levels of customer satisfaction through excellence in operations....
Lead and supervise container haulage operations (import/export), ensuring smooth fleet movement, timely dispatch, and collection of containers.
Act as the primary liaison with customers, shipping lines, forwarding agents, and port authorities. Provide timely updates, resolve inquiries, and highlight urgent jobs to avoid detention/demurrage.
Ensure accuracy of ROT/RFT entries, maintain audit‑ready documentation, and enforce compliance with HSEQ/HSSE standards....
Monitor Real-Time Network Flow: Track flight movements, cargo milestones, and ground activities across the network using Teleport Core systems to ensure everything is moving according to plan
Execute Routine Incident Recovery: Follow established SOPs to resolve simple, recurring operational issues (e.g., flight delays or cargo misroutings) and escalate complex disruptions to senior team members
Coordinate Multi-Point Communication: Provide clear, factual updates to Ramp, Customs, and Cargo Operations teams regarding immediate network changes or priorities...
The role of this Senior CUSTOMER SERVICE EXECUTIVE (EXPORT/IMPORT) will be working in a busy fast paced Customer Service Department and the successful candidate will be responsible for liaising with and auctioning incoming calls from both internal & external customers, suppliers and Agents regarding Freight shipments/bookings.
It will also involve managing Key Account customers, answering their enquiries and queries, Tracing & Tracking Freight keeping customers updated at all times, acknowledgment of deliveries, collections and bookings, data Entry and all Freight Administration and ensuring accurate costings and revenue’s are applied to each shipment.
Monitor Real-Time Network Flow: Track flight movements, cargo milestones, and ground activities across the network using Teleport Core systems to ensure everything is moving according to plan.
Execute Routine Incident Recovery: Follow established SOPs to resolve simple, recurring operational issues (e.g., flight delays or cargo misroutings) and escalate complex disruptions to senior team members.
Coordinate Multi-Point Communication: Provide clear, factual updates to Ramp, Customs, and Cargo Operations teams regarding immediate network changes or priorities....