Develop, implement, and maintain comprehensive road transport safety policies and procedures in compliance with Malaysian regulations (e.g., OSHA Standards) and industry best practices.
Conduct regular safety audits and inspections of vehicles, equipment, and operational sites to identify potential hazards and ensure adherence to safety protocols.
Perform thorough risk assessments for all road transport operations, identifying potential risks and developing mitigation strategies to prevent accidents and incidents.
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Looking for customer service assistant/executive with experience in ocean and air freight. At least 3 years of experience.
Prefer to be able to communicate in Mandarin. You will provide sales support, assist the team to coordinate shipment, from start to finish. Coordinate with trucking, shipping line, haulier, custom, and agents.
Problem-Solving
Team Leadership
Customer Service Management
Customer Relationship Management
Performance Management
Logistics Operations
Communication Skills
Handle inbound and outbound sales inquiries via phone, email, and walk-ins, providing information on logistics services and pricing.
Prepare accurate and competitive quotations for freight forwarding services (air, sea, land) and diligently follow up with potential clients to secure business.
Manage and nurture existing customer relationships, addressing their needs, resolving issues promptly, and ensuring a high level of customer satisfaction.
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-Good communication and negotiation skills -Basic knowledge of freight forwarding (air
sea
land) -Ability to prepare quotations and follow up with customers -Customer-focused and service-oriented mindset -Ability to work under pressure and meet sales targets -Good coordination skills with operations and customer service teams -Computer literate (MS Office
forwarding systems) -Organized
proactive
and detail-oriented -Basic English communication skills
+4
Posted
2 days ago
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Manage and control operational costs, including outsourcing, manpower, fleet diesel consumption, and fraud prevention
Monitor cost trends and identify abnormal patterns, providing timely alerts and insights to the Senior Operations Manager
Utilize existing systems and applications to track fuel usage and key cost drivers • Ensure effective cost control practices in a high-volume and fast-paced operational environment
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Maintain meticulous records of all financial transactions and client interactions, ensuring compliance with company procedures and data privacy regulations.
Collaborate effectively with internal departments to gather necessary information for billing and resolve any related issues, demonstrating strong problem-solving skills.
Manage time effectively to handle multiple tasks simultaneously, prioritize workload, and meet deadlines in a fast-paced environment.
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Billing Software
Data Entry
Invoicing
Accounts Receivable
Customer Service
Attention to Detail
Record Keeping
Time Management
Communication Skills
Office Administration
Problem Solving
Microsoft Office
Manage the full recruitment cycle, including manpower requisition, job posting, candidate screening, interview coordination, reference checks, onboarding, and orientation processes
Coordinate employee confirmation, transfer, promotion, resignation, and exit management processes
Support monthly payroll preparation, attendance monitoring, overtime verification, leave administration, and statutory compliance matters
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Marketing Strategy
Sales Management
Logistics Operations
Market Research
Customer Relationship Management
Team Leadership
Budget Management
Performance Analysis
Communication Skills
Negotiation Skills
Strategic Planning
Business Development