To manage, support, and optimize the Terminal Operating System (TOS), ensuring stable operations, effective user adoption, accurate operational data, and successful delivery of system enhancements that support terminal performance objectives.
Ensure that safe working practices according to PTP policies and procedures.
Ensure stable, reliable, and secure operation of the Terminal Operating System (TOS), including configuration, maintenance, and support.
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Technical Specification Development and Publication: Compile and update on-site maintenance technical specifications, checklists, and standard operating procedures (SOPs) for GPU servers and storage devices, and promote their implementation to all maintenance engineers.
Difficult Fault Support: Respond to escalated difficult faults reported by maintenance engineers, providing remote technical guidance; when necessary, coordinate with the GS (Global Support) team to intervene and track the fault until it is resolved.
Incident Review: Conduct root cause analysis on major operational errors (accidental shutdown, incorrect hard drive replacement, incorrect cable disconnection, etc.), compile incident analysis reports, and propose preventative measures and improvement plans.
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Posted
4 days ago
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