Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.
Recruitment & Selection: Oversee the full recruitment process, including resume screening, assessments, interviews, and candidate recommendations. Develop and maintain talent pipelines and recruitment channels, liaising with external agencies. Manage employee onboarding, offboarding, internal transfers, and employment contracts.
Recruitment & Selection: Oversee the full recruitment process, including resume screening, assessments, interviews, and candidate recommendations. Develop and maintain talent pipelines and recruitment channels, liaising with external agencies. Manage employee onboarding, offboarding, internal transfers, and employment contracts.
Handling orders and shipments processing including import, export & local shipments arrangement and documentation e.g: packing list, pro-forma invoice, customs forms, health certificate, and certificate of origin etc.
Handling orders and shipments processing including import, export & local shipments arrangement and documentation e.g: packing list, pro-forma invoice, customs forms, health certificate, and certificate of origin etc.
Preparation and monitoring relating to planning, approval, data collection and data updating/reporting comprising design, work schedule, labor schedule, material schedule, machinery schedule, cost and other schedule.
Preparation and monitoring relating to planning, approval, data collection and data updating/reporting comprising design, work schedule, labor schedule, material schedule, machinery schedule, cost and other schedule.
Handling orders and shipments processing including import, export & local shipments arrangement and documentation e.g: packing list, pro-forma invoice, customs forms, health certificate, and certificate of origin etc.
Serve as a trilingual interpreter on-site to facilitate daily communication between foreign engineers and local staff (Mandarin-English-Bahasa Melayu).
Handling orders and shipments processing including import, export & local shipments arrangement and documentation e.g: packing list, pro-forma invoice, customs forms, health certificate, and certificate of origin etc.
Assist in the development and execution of social media marketing strategies across various platforms (e.g., Facebook, Instagram, Xhs, TikTok etc.) to enhance brand awareness and customer engagement for Cupid Jewellery.
Assist in the development and execution of social media marketing strategies across various platforms (e.g., Facebook, Instagram, Xhs, TikTok etc.) to enhance brand awareness and customer engagement for Cupid Jewellery.