End-to-end design process, such as prototyping, user flow, wireframing, high fidelity UI, usability testing, handoffs to developers, etc. with some guidance from seniors.
Client Needs Translation & Problem Framing:- Work with clients and senior teammates to analyze business challenges, map workflows (service blueprints) to better understand customer journey in order to identify gaps and opportunities for AI/ML use cases.
Service excellence and service quality management: Demonstrated ability to drive service quality initiatives, manage appeals and feedback processes, and implement improvements based on data and customer insights.
Assist with the installation, testing, and commissioning of ESD-related systems and equipment, including ESD tooling, ESD chairs, ESD table mats, and other ESD control products.