Provide outstanding customer service by responding to inquiries, resolving issues, and addressing customer concerns via phone, email, or in-person meetings (Mic.TEAMs) across different regions (EMEA, LATAM, APAC, NA, MENA).
Process customer orders accurately and in a timely manner, ensuring all details are entered correctly into the ERP system (Business Central).
Support daily security operations and coordinate security coverage with outsourced security personnel to ensure effective site protection.
Monitor and maintain security systems, including CCTV, access control systems, visitor management systems, contractor management systems, key control systems, and fire protection systems.
Operate and administer the Security Control Room, ensuring security incidents are properly documented, investigated, and escalated when necessary.
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