- The primary responsibility is delivering accurate, real-time consecutive Over-the-Phone Interpretation (OPI) between Mandarin and English speakers across various customer service and general healthcare inquiries. Appointees must facilitate seamless communication without omissions, additions, or alterations, while consistently upholding high standards of professionalism, neutrality, and telephone etiquette. Strict compliance with data confidentiality, privacy protocols, and established client operating procedures is required throughout all interactions. Furthermore, interpreters are expected to actively participate in quality evaluations and successfully complete all onboarding curriculum milestones to maintain call quality standards.
