The Operations Manager is responsible for leading the overall operations of HQ, branches and stockists to ensure operational excellence, business continuity and customer satisfaction. This role supports business growth by managing branch operations, inventory, logistics, customer service, after-sales support, compliance and operational imporvement while working closely with the Sales, Marketing and Customer Service teams.
Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.
Own the Listing QC roadmap and enhance Shopee's Governance platform across Detection, Review, Penalty and Feedback, using AI to optimise the QC detection pipeline across risk, efficiency and seller experience
Oversee the team and manage day-to-day operations, including staff rostering and deployment at indoor attractions and to ensure efficient and effective operations of the attractions and programmes.
Develop and maintain strong relationships with Business Units, customers, suppliers, transport providers, and cross-functional teams, and act as the key escalation point for operational issues
Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
Lead the architecture, implementation, operation and continuous improvement of enterprise information security platforms and solutions, including PAM, SIEM, SOAR, EDR/XDR, NDR, DLP, WAF and vulnerability management.