The Operations Manager is responsible for leading the overall operations of HQ, branches and stockists to ensure operational excellence, business continuity and customer satisfaction. This role supports business growth by managing branch operations, inventory, logistics, customer service, after-sales support, compliance and operational imporvement while working closely with the Sales, Marketing and Customer Service teams.
Oversee end-to-end operational performance across multiple hubs/branches within the assigned region Lead, manage, and develop a team of Hub Managers, providing coaching, performance management, and succession planning
Design, implement and maintain the cross-function operating model within the approved operating-model direction and decision rights, including the RACI, escalation paths, handover standards and interfaces between the NOC, outsourced SOC oversight, DC / Critical Facilities, integrated service desk and platform and partner teams.
Management of monthly timelines and deliverables across multiple platforms, clients and various teams. You are responsible for ensuring we deliver on time, all the time.
Support existing functional operational leaders by facilitating resourcing, workflow visibility, and delivery coordination across the core regional MedComms teams.