Provide comprehensive administrative and sales support to the sales team, ensuring efficient daily operations and client satisfaction.
Manage and process customer orders accurately and promptly, from initial receipt through to fulfillment, coordinating with relevant departments to ensure timely delivery.
Maintain and update customer relationship management (CRM) systems with accurate client information, interaction logs, and sales activities to support effective client engagement.
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Serve as the primary point of contact for international clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction throughout the export process.
Manage and process export orders efficiently, from initial placement to final delivery, ensuring accuracy in product details, quantities, and shipping information.
Prepare and manage all necessary export documentation, including invoices, packing lists, bills of lading, customs declarations, and certificates of origin, ensuring compliance with international trade regulations.
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Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.
Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.
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Data Analysis
E-commerce Management
K-Beauty Market Knowledge
Mandarin Chinese
Business Development
Asian Beauty Brands
Market Entry Strategy
Sales and Marketing
Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.
Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.
...
Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.
Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.
...
Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.
Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.
...
Provide comprehensive administrative and sales support to the sales team, ensuring efficient daily operations and client satisfaction.
Manage and process customer orders accurately and promptly, from initial receipt through to fulfillment, coordinating with relevant departments to ensure timely delivery.
Maintain and update customer relationship management (CRM) systems with accurate client information, interaction logs, and sales activities to support effective client engagement.
...
Provide comprehensive administrative and sales support to the sales team, ensuring efficient daily operations and client satisfaction.
Manage and process customer orders accurately and promptly, from initial receipt through to fulfillment, coordinating with relevant departments to ensure timely delivery.
Maintain and update customer relationship management (CRM) systems with accurate client information, interaction logs, and sales activities to support effective client engagement.
...
Respond to customer inquiries via email, live chat, and phone, providing timely and accurate information about products, orders, shipping, and returns.
Troubleshoot and resolve customer issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges efficiently, maintaining accurate records and adhering to company policies.
...
Provide comprehensive administrative and sales support to the sales team, ensuring efficient daily operations and client satisfaction.
Manage and process customer orders accurately and promptly, from initial receipt through to fulfillment, coordinating with relevant departments to ensure timely delivery.
Maintain and update customer relationship management (CRM) systems with accurate client information, interaction logs, and sales activities to support effective client engagement.
...
To execute end to end Business Sales submission value chain to ensure timely sales submission processing for corporate customers within compliance matrix & risk assessment as per SOPP guideline practice to minimizing all aspect of frauds & serves as the central hub of all corporate customer order processing across all Enterprise Channels. This integral capability supports establishing the customer experience with product and service fulfilment across Enterprise Sales for Company's Business.
Reviewing and processing all incoming orders accurately, including but not limited to confirming contact and billing information, pricing, promotions, as well as in compliance with the documented procedures.
Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business
...
To execute end to end Business Sales submission value chain to ensure timely sales submission processing for corporate customers within compliance matrix & risk assessment as per SOPP guideline practice to minimizing all aspect of frauds & serves as the central hub of all corporate customer order processing across all Enterprise Channels. This integral capability supports establishing the customer experience with product and service fulfilment across Enterprise Sales for Company's Business.
Reviewing and processing all incoming orders accurately, including but not limited to confirming contact and billing information, pricing, promotions, as well as in compliance with the documented procedures.
Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business
...
Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
Partners with sales and customer service representatives to satisfy customer needs.
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Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
Partners with sales and customer service representatives to satisfy customer needs.
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