Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
Responsible for the development, maintenance, and management of Python and Go projects, including developing high-performance websites and backend systems, designing product features, detecting and handling bugs, and writing technical documentation.
Customer Engagement: Engage with potential and existing customers through various channels, including in-person visits, phone calls, emails, and online platforms, to build relationships and understand their requirements.