Lead representative for key customers and acting as the primary point of contact, addressing inquiries, resolving issues and ensuring high-quality service delivery.
Build and maintain strong relationships with industry stakeholders, shipping companies and trade associations to enhance the port's reputation and expand business opportunities.
Assist in develop and implement integrated marketing strategies to achieve targeted throughput volumes and revenue growth.
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Ensures that minimum brand standards have been implemented.
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments.
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Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
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Plan and execute marketing campaigns, promotional events, and festive activation to drive shopper traffic and tenant sales.
Manage promotional spaces, roadshows, kiosks, exhibitions, casual leasing opportunities, and advertising initiatives to optimize space utilization and maximize revenue.
Build and maintain strong relationships with tenants, vendors, agencies, and internal stakeholders.
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Responsible for leading a store team to create and maintain the Boost Experience for our customers and employees by supervising and directing, making staffing decisions, ensuring customer satisfaction and managing the financial performance of the store.
Handling and managing the team, recruiting the right people, managing rosters and staff costs.
Ensuring efficient operations according to Standard Operating Procedures
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Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
Customer Experience: Maintain high standards of customer service in line with PUMA's values.
Team Management: Participate in recruiting, avoid shortage of staff, Train, develop, and manage high-performing team and employees.Hold team members accountable through productivity conversations, coaching, recognition, and performance actions. Support store manager in preparartion for performance appraisal and provide a timely and proper feedback to the tema members through a daily observation of their performance.
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