Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Manage and maintain the full set of accounts including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and bank reconciliations.
Oversee the Accounts Receivable (AR) function, including invoice issuance, collection follow-ups, and monitoring outstanding payments to ensure healthy cash flow.
Review supplier invoices, process payments, and manage Accounts Payable (AP) activities accurately and efficiently.
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Assist in the planning, execution, and optimization of day-to-day logistics operations, including transportation, warehousing, inventory, and order fulfillment for a 500-employee company.
Support the development and implementation of logistics strategies to improve efficiency, reduce costs, and enhance customer satisfaction, aligning with the company's restaurant and bar group operations.
Coordinate with internal departments (e.g., procurement, sales, operations) and external partners (e.g., suppliers, carriers) to ensure seamless movement of goods and timely delivery.
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Handle and maintain the full set of accounts including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and bank reconciliations to ensure accurate and up-to-date financial records.
Support the Head of CI & RI Aftermarket in translating strategy into execution to drive profitable growth, delivery of revenue and lifecycle capture through disciplined performance management and corrective actions.
Provide operational leadership and coordination across parts product groups and sales teams to ensure consistent go-to-market execution, pricing governance, and frontline sales capability
Support the Head of Aftermarket in shaping growth initiatives (e.g. in rebuilds, CVAs, pricing, lifecycle capture etc.)
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Review tender documents, contracts and commercial documents to understand project scope, contractual obligations and commercial requirements.
Identify contractual and commercial risks relating to payment terms, liquidated damages (LD), warranties, bank guarantees, insurance requirements and contractual obligations.
Review commercial submissions, costing assumptions, commercial schedules and contractual provisions prior to contract award.
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Responsible for driving finance transformation, digitalization, and data-driven decision-making through analytics, reporting automation, and process improvements.
Responsible for treasury, liquidity, foreign exchange exposure, and working capital management to support business performance and cash optimization.
Supports finance governance, business continuity, reporting backup activities, and special projects to ensure operational excellence and compliance.
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Manage and develop relationships with key accounts (UR, Senheng, Harvey Norman, etc.), distributors, and authorized retailers to drive sales growth and achieve business objectives.
Plan and execute sales strategies, promotional activities, and product launches in collaboration with internal teams and business partners.
Conduct regular store visits to monitor sales performance, product availability, merchandising standards, and market opportunities.
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