Responsible for the ASB Team's ASB Sales Performance/Target, growing the ASB Portfolio and cross sell other products e.g. Credit Card
Lead and coach a team of ASM/SC ASB (6 HC) for sales activities and campaigns
Identify and develop business strategies and tie-up/collaboration within RHB Group and established corporations/statutory bodies for ASB and credit cards promotion activities
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Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
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Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
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Conduct regular field visits to provide support and execute the project at field and manage day-to-day operations in coordination with stakeholders/partners and ensure timely implementation of project plans;
Organize trainings, workshops, exposure and capacity building programmes for other field functionaries and targeted farmers;
Review and analyze collected data and prepare draft compiled reports, process documentation/reporting;
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To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management.
Build business partners and reciprocal business relationships.
Manage the Sales Team Manager(s) of Consumer Banking, Branch Banking, and Premier Banking (if any) to achieve revenue targets for the branch.
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To provide appropriate financial solutions to our Premier Banking customers and expand the Premier Franchise by acquiring new Premier Banking customers via various marketing initiatives.
To plan, organize, participate and execute event and sales activities inline with the Premier Banking business direction and related sales initiatives.
To provide excellent customer experience to our Premier Banking customers at all touch points via 3 distinctive service elements ie cared for, excellent and enhanced value.
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To provide appropriate financial solutions to our Premier Banking customers and expand the Premier Franchise by acquiring new Premier Banking customers via various marketing initiatives.
To plan, organize, participate and execute event and sales activities inline with the Premier Banking business direction and related sales initiatives.
To provide excellent customer experience to our Premier Banking customers at all touch points via 3 distinctive service elements ie cared for, excellent and enhanced value.
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Single touch point to serve the high net-worth individuals to fulfill their financial & banking needs via financial planning & customized wealth solutions.
Ensure achievement of targets assigned.
Work with the Branch Manager to ensure sales activities are in line with business direction.
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Support the Senior Audit Manager in planning, leading and executing risk-based audits across finance, corporate and operational functions in accordance with the Institute of Internal Auditors' Global Internal Audit Standards, Internal Audit Manual, relevant regulations and Group policies.
Evaluate the adequacy and effectiveness of internal controls, governance processes and business operations across the Group.
Collaborate with risk, compliance and other second-line functions to enhance governance and risk management frameworks.
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