Active Pool Monitoring & Emergency Response: Continuously watch assigned pool zones to prevent accidents, keep swimmers safe, and immediately respond to emergencies following team protocol.
Deck Maintenance & Water Quality Checks: Test and record water pH and chlorine levels regularly, while keeping the pool deck clean, dry, and free of trip hazards or stray equipment.
Rule Enforcement & Class Support: Gently and firmly enforce pool safety rules, while helping instructors manage students during class transitions on the pool deck.
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Active Pool Monitoring & Emergency Response: Continuously watch assigned pool zones to prevent accidents, keep swimmers safe, and immediately respond to emergencies following team protocol.
Deck Maintenance & Water Quality Checks: Test and record water pH and chlorine levels regularly, while keeping the pool deck clean, dry, and free of trip hazards or stray equipment.
Rule Enforcement & Class Support: Gently and firmly enforce pool safety rules, while helping instructors manage students during class transitions on the pool deck.
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Serve as the first point of contact for all customer inquiries, providing prompt, professional, and courteous assistance via phone, email, and in-person.
Effectively manage and resolve customer complaints and issues with a high degree of empathy and problem-solving skill, aiming for first-contact resolution whenever possible.
Maintain accurate and detailed customer records, documenting all interactions, transactions, comments, and complaints.
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JOB RESPONSIBILITIES- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.- Arrange replacement classes and communicate schedule changes to parents.- Notify customers of class closures (e.g., due to bad weather or maintenance).- Must have proven experience in sales and the ability to close deals effectively.- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.- Follow up closely on trial classes and student leads to maximize new enrollments.- Prepare, distribute, and control student certificates, progress reports, and starter kits.- Process customer payments and ensure timely fee collections.- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.- Support and assist with enrollment for swim competitions, camps, and events.- Support the execution of child safety and safeguarding policies.- Perform ad-hoc tasks as assigned by management.
JOB RESPONSIBILITIES- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.- Arrange replacement classes and communicate schedule changes to parents.- Notify customers of class closures (e.g., due to bad weather or maintenance).- Must have proven experience in sales and the ability to close deals effectively.- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.- Follow up closely on trial classes and student leads to maximize new enrollments.- Prepare, distribute, and control student certificates, progress reports, and starter kits.- Process customer payments and ensure timely fee collections.- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.- Support and assist with enrollment for swim competitions, camps, and events.- Support the execution of child safety and safeguarding policies.- Perform ad-hoc tasks as assigned by management.
JOB RESPONSIBILITIES- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.- Arrange replacement classes and communicate schedule changes to parents.- Notify customers of class closures (e.g., due to bad weather or maintenance).- Must have proven experience in sales and the ability to close deals effectively.- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.- Follow up closely on trial classes and student leads to maximize new enrollments.- Prepare, distribute, and control student certificates, progress reports, and starter kits.- Process customer payments and ensure timely fee collections.- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.- Support and assist with enrollment for swim competitions, camps, and events.- Support the execution of child safety and safeguarding policies.- Perform ad-hoc tasks as assigned by management.
** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.