This is a sales-driven role centered on conversion, closing, and maximizing Customer Lifetime Value (CLV).
At CTG, our Customer Service team does more than just answer inquiries; we focus on driving sales, building trust, and generating long-term customer value. By leveraging the latest AI trends, we play a pivotal role in implementing automation systems such as ManyChat to scale efficiency and service excellence.
Perform filtration of required information to ensure accuracy before raising customer payments based on details provided by the Operation Executive (OE).
Record each transaction case and its details to prepare daily reports for HQ and branches.
Update cash flow and stock listings on a daily basis.
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Digital Marketing
Social Media Management
Content Creation
Copywriting
SEO
Digital Campaign Management
Social Media Analytics
Google Analytics
Graphic Design
Branding
Event Management
Marketing Communication
Content Planning
Carry out modification works such as wiring/electrical works, rewiring, installation of lights, circuits, and electrical socket supplies for household equipment, and troubleshooting wiring issues.
Perform air conditioning maintenance and servicing, including troubleshooting and minor repairs.
Knowledge of smart meter installation is an added advantage.
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Electrical Systems
Problem Solving
Technical Maintenance
Home Renovation
Plumbing
Air Conditioning Maintenance
Troubleshooting
Technical Support
Preventive Maintenance
HVAC Systems
Technical Repair
Ventilation and Air Conditioning (HVAC)
Air Conditioning Service
Air Condition Installation
- Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.- Ensure the restaurant is fully prepared, stocked, and ready for service.- Provide prompt, courteous customer service, maintaining high food and beverage quality standards.- Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.- Address and resolve customer complaints professionally and efficiently.- Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.- Monitor team attendance, conduct staff training, and ensure compliance with company policies.- Analyze sales data, maximize sales opportunities, and meet targets.- Prepare and submit daily reports on staff, sales, inventory, and any operational issues.- Perform end-of-day procedures and other tasks as assigned by management.
Coordinate the end-to-end recruitment process, including posting job advertisements, screening resumes, and scheduling interviews for retail and HQ roles.
Manage candidate communications, conduct initial background checks, and prepare employment offer letters or contract documents.
Lead the onboarding process for new hires, ensuring all required documentation is collected, system profiles are created, and company orientations are conducted smoothly.
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Proficient in Microsoft Office (Word & Excel).
Good communication and organizational skills.
Responsible
positive attitude
and eager to learn.
Able to work independently and as part of a team