Strong problem-solving in production and manufacturing challenges
Ability to interpret engineering drawings and specifications accurately
Leadership and team management experience
Good communication skills for client interaction
Forging processes and metallurgy (carbon steel
stainless steel
alloy steels
nickel alloys)
Heat treatment processes and controls
Machining and fabrication processes
Industry standards: ASME
ASTM
API
ISO
NDT methods: UT
RT
MT
PT
Material traceability and certification requirements
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about logistics services, shipment status, and delivery schedules.
Proactively manage and resolve customer issues and complaints, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Accurately enter and update customer information, shipment details, and service requests into the company's logistics management system, ensuring data integrity.
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Manage the full recruitment cycle, including manpower requisition, job posting, candidate screening, interview coordination, reference checks, onboarding, and orientation processes
Coordinate employee confirmation, transfer, promotion, resignation, and exit management processes
Support monthly payroll preparation, attendance monitoring, overtime verification, leave administration, and statutory compliance matters
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