Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Prepare and process Purchase Requisitions (PR) and Purchase Orders (PO) accurately and promptly according to company requirements.
Source and obtain quotations from suppliers for raw materials, engineering parts, fabrication items, machine spare parts, tools, consumables, and production-related materials.
Compare suppliers based on pricing, quality, delivery lead time, service support, and payment terms to ensure cost-effective purchasing.
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Manage all non-trade purchasing activities across the retail chain, including store supplies, office supplies, operational materials, packaging, and equipment.
Lead sourcing, vendor comparison, negotiation, and execution of purchases to ensure cost-effectiveness and timely delivery.
Handle procurement needs for new store openings, including setup materials and essential items.
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Execute actionable procurement plan with alignment to business objectives and budget requirements.
Source, evaluate, and onboard suppliers; negotiate pricing, contracts, and terms to achieve optimal value.
Manage purchase orders and ensure timely procurement of materials and services.\Communicate and negotiate with overseas suppliers, including China based vendors, on pricing, terms and delivery timelines.
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Process Purchase Requisitions for packaging materials in a timely and accurate manner.
Request quotations (RFP/RFQ) and prepare cost comparisons based on MOQ, lead time, and quality to support target cost achievement for new product launches and relaunches.
Maintain supplier information records and generate Purchase Orders accordingly.
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